Plans
Four tiers, cumulative. Each includes everything below it.
Prices below are list, in Australian dollars, annual.
$6,000 a year. Onboarding $1,200.
| Included devices | 500 |
| Technician accounts | 3 |
| Tenants | 1 |
| Connectors | Up to 3 |
Modules: submissions, tickets, loans, assets and stocktake, directory management, knowledge base.
Also includes: built-in ticketing, RBAC, MFA, audit log, encrypted vault, email support.
Repairs, loans, assets, directory and a knowledge base. The core of a service desk, for a school that wants to stop running one out of a spreadsheet.
Standard
Section titled “Standard”$14,000 a year. Onboarding $3,500.
| Included devices | 2,000 |
| Technician accounts | 8 |
| Tenants | 1 |
| Connectors | Unlimited |
Adds: stock, cost analytics, card checker, inductions, the student and parent portals, service levels, satisfaction, reports, the status page, and the API with webhooks and MCP.
Also includes: SIS sync, the AI assistant, business-hours support.
The self-service portals are the reason most schools land here. A kiosk and a tracking page remove more desk traffic than any other feature in the product.
Advanced
Section titled “Advanced”$28,000 a year. Onboarding $8,000.
| Included devices | 6,000 |
| Technician accounts | 20 |
| Tenants | 3 |
| Connectors | Unlimited |
Adds: automation rules, service monitors, printers, security approvals, backups.
Also includes: OIDC single sign-on, SCIM provisioning, the kiosk portal, multi-campus tenants.
Three tenants is the multi-campus tier. Each campus gets its own people, devices, workflow, branding and roles.
Group and Enterprise
Section titled “Group and Enterprise”From $45,000 a year. Onboarding scoped.
| Included devices | Negotiated |
| Technician accounts | Negotiated |
| Tenants | Negotiated |
Includes: self-host rights or a dedicated region, a custom SLA with service credits, a named customer success manager with roadmap input, and priority connector development.
Enterprise entitlement resolves to “everything” rather than to a fixed list, so a negotiated customer does not lose a module the day a new one is added.
The effective rate
Section titled “The effective rate”The argument for moving up a tier is the per-device rate at each band limit:
| Tier | Devices | Annual | Per device |
|---|---|---|---|
| Core | 500 | $6,000 | $12.00 |
| Standard | 2,000 | $14,000 | $7.00 |
| Advanced | 6,000 | $28,000 | $4.67 |
Going over
Section titled “Going over”Nothing breaks. Overage accrues on the licence and is trued up at renewal as a single line, rather than raising a small invoice every month that finance has to process against a fresh purchase order.
Nobody is locked out of a service desk because they enrolled a class set of iPads or hired a technician.
How entitlement works
Section titled “How entitlement works”The licence is an Ed25519-signed token the instance verifies offline with a public key.
- No call home at sign-in.
- A network outage cannot disable your service desk.
- The vendor cannot silently change what you are entitled to.
If entitled modules change, the plan.changed email is sent to staff who can
manage billing. It cannot be switched off.
See licence and plan.
Billing never revokes anything
Section titled “Billing never revokes anything”Entitlement lives in the licence, not in the billing system. A failed payment starts a conversation. Revocation is a deliberate act.
Contracts are annual and invoiced annually, with automatic collection off, because most schools pay by transfer against a purchase order. A hosted payment page is available for anyone who would rather use a card or direct debit.
Managed hosting
Section titled “Managed hosting”Priced separately from the licence and agreed per customer, because it depends on the region and the size of the deployment. See what managed hosting is.
Self-hosting
Section titled “Self-hosting”Self-host rights are part of Enterprise, or negotiated separately. Every other tier can be self-hosted where the agreement allows it; the software is the same artefact either way.