Finding your way around

Modern and classic retain their appearance choices, light and dark themes, and top, left or right navigation. The default destinations are now grouped by work:

Group	Destinations, when enabled and permitted
Overview	Dashboard
Service desk	Tickets, Submissions, Loans, Charge approvals
Assets & stock	Devices, Fleet health, Stock, Stocktake, Disposals, Software
People	People, My time, Inductions, Card checker
Operations	Printers, Monitors, Network, Security
Knowledge & reports	Documentation, Reports, Costs, Logs
Administration	Admin

On desktop, hovering a group opens its submenu. It stays open while you move into it and closes shortly after the pointer leaves. Escape dismisses it even when keyboard focus is elsewhere. Modern adds glass surfaces and spring motion; reduced-motion preferences suppress the animation.

In a side rail, the current group opens automatically. Click or press Enter on a group heading to expand or collapse it. On smaller screens use Browse workspace. The menu scrolls inside the screen; Escape closes it and returns focus to that button. Dense tables can scroll horizontally inside their own area.

From 0.17.1, People is one destination for the roster and directory accounts; the separate Directory entry is gone. See people. My time appears when the Time tracking module is on and you have ticket.view; it is also in the Account menu. See time tracking.

Admin uses Service delivery, People & access, Connections and School settings. The Admin link opens the first section your permissions allow. A missing destination can mean a disabled module, missing permission or your personal hidden-navigation setting.

Keep your own arrangement

Open Account, then Account & appearance. A saved custom destination order stays in the same order under Your navigation. The account editor shows the workspace groups and supports hiding or showing individual pages or whole groups. Use workspace groups clears a custom order while preserving hidden pages; Reset restores default grouping and visibility. Hiding a destination changes your menu; it does not change access or remove the page from search.

The Account menu also contains My time, the theme toggle and sign-out action. Your existing modern/classic preference and chosen navigation position are preserved. Choose Follow the school’s setting instead beneath either personal choice to return it to the school default. From rc.4, another browser clears its older override when it next loads your confirmed account preferences.

The timer tray

With time tracking on, a clock appears in the top bar beside the bell whenever you have a ticket timer, running or paused. Open it to pause, resume, log or discard each one, or follow its link to the ticket. With no timers there is nothing there. See time tracking.

The Search workspace field remains available on phones as well as desktop. Type two or more characters for record results; page suggestions also recognise familiar terms such as repairs and inventory. Only permitted pages and records are offered. A remote helpdesk search still requires an explicit action.

ArrowDown moves from the search field to the first result. Tab moves through results and actions; Escape returns focus to the field and closes the results. A failed search displays retry feedback. An older response cannot replace the results for a newer query.

At the start of the staff page, keyboard users can use Skip to content to move past navigation into the current workspace. These interactions have component and representative browser checks; they are not a claim of certified accessibility across every assistive-technology combination.

Moving around a page

From 0.16.0, Classic and Modern move the same way. A link or button that takes you somewhere else on the same page, such as a section link on a device or a chip on a ticket, scrolls there smoothly, stops clear of the top navigation, moves keyboard focus to it and briefly outlines it in your school’s colour, so you can see which of several similar cards you were sent to. A record opened from a list grows out of the row you clicked. Tabs slide their selection, and the new content comes in from the side you moved towards.

From 0.18.1, anything that opens or closes because you pressed something, such as a disclosure or an inline edit, grows or shrinks to its new size instead of jumping. Moving through a sub-navigation slides the next page in from the side you moved towards, pages load in from top to bottom within half a second, and the jump outline follows the card’s rounded corners.

If your device asks for reduced motion, jumps are instant, the outline is shown without animation, and none of this movement plays.

Understand loading and refresh feedback

Dashboard, Devices and Reports distinguish initial loading, no results and a failed request. Use Try again after an error. If a refresh fails after data has loaded, the previous data stays visible with Showing the last loaded data. Treat it as a previous snapshot until the refresh succeeds.

Device filters wait briefly while you type and discard superseded replies. CSV exports include all matching devices within the export limit, rather than only the visible page. On Reports, changing the date fields is a draft until you press Run. CSV uses the range printed above the displayed report.

Public portals, parent pages, kiosks and sign-in keep their own task-focused layouts. They do not acquire the staff navigation rail.