Devices
/devices/<serial>. Reached from search, or from a link on a
loan, a repair or a person.
Every device has a record in Plugboard, enriched live from your MDM when a connector is configured.
What the page shows
Section titled “What the page shows”Identity and hardware. Model, serial, and whatever your MDM knows: OS version, enrolment status, battery percentage, last check-in. Which of these appear depends on the MDM.
Assignment. Who it belongs to, and their year level or role.
Lifecycle fields. Purchase date, status, location and notes. See asset lifecycle.
Warranty. Expiry and coverage, when a warranty connector is configured.
History. Repairs and loans associated with the device.
That last section is the one technicians use most. A laptop on its third screen this year is a different conversation from one on its first.
MDM actions
Section titled “MDM actions”When an MDM connector is configured, the page exposes the management actions that MDM supports:
| Action | Notes |
|---|---|
| Lock | Remote lock |
| Wipe or erase | Destroys data and cannot be undone |
| Restart | |
| Clear passcode | |
| Push an app or profile | Depends on the MDM |
The exact set depends on your MDM and your permissions. Actions require
device.manage and every one is audited with who sent it and to which device.
Without an MDM
Section titled “Without an MDM”The device still has a record. It just has no live inventory and no management actions until you configure an MDM connector.
Records are created from repairs, loans and inductions, so a device turns up in the system the first time somebody does something with it, whether or not it is enrolled anywhere.
Mixed fleets
Section titled “Mixed fleets”Configure as many MDM connectors as you run. A device resolves through whichever one knows its serial.
The common school arrangement is Jamf or Mosyle for Apple, Intune for Windows, and Chrome Enterprise for Chromebooks. The repairs screen does not change.
Serial numbers
Section titled “Serial numbers”Serials are matched uppercased, which handles the most common transcription inconsistency.
The autocomplete when lodging a repair or registering a loan queries your MDM live, so what gets recorded is what is actually enrolled rather than what somebody read off a worn sticker.
Disabled Chromebooks
Section titled “Disabled Chromebooks”Worth knowing if you run Chromebooks. A Chromebook that was disabled in the Admin console, usually months ago, presents to a student as a device that will not start.
The Chrome Enterprise connector carries the status through, so DISABLED appears
on the record and answers the ticket before anyone opens the lid.
Permissions
Section titled “Permissions”| Permission | Allows |
|---|---|
device.view | See device records and history |
device.manage | Send MDM commands |
Related
Section titled “Related”- Loans for the spare device pool.
- Stocktake and disposals for lifecycle and end of life.
- Printers for the printer fleet, which is a separate view.